To: Board of Supervisors
From: Dr. Ori Tzvieli, Interim Health Services Director
Report Title: Contract #23-384-16 with Language Line Services, Inc.(dba LanguageLine Solutions)
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Interim Health Services Director, or designee, to execute on behalf of the County Contract #23-384-16 with Language Line Services, Inc. (dba LanguageLine Solutions), a corporation, in an amount not to exceed $981,000, to provide Federal and State mandated language interpretation and translation services and back-up telephonic services to our Health Care Interpreter Network (HCIN) for the County's Health Services Department for the period from May 1, 2025 through October 31, 2025.
FISCAL IMPACT:
Approval of this Contract will result in contractual service expenditures of up to $981,000 over a six-month period and will be funded 100% by Hospital Enterprise Fund I budget.
BACKGROUND:
This Contract allows County to meet Title VI language access regulations and Limited English Proficient (LEP) patient/client needs for the County. Contractor's services include but are not limited to, over-the-phone interpretation, testing of our in-house healthcare interpreters, acting as a back-up to our HCIN, and providing onsite interpretation and translation of written documents for the Health Services Department's patients/clients. This Contract was entered into under and subject to the following legal authority: California Government Code ?? 31000. Health Services Personnel approved this Contract to ensure no conflicts with labor relations. Division Contract monitoring staff meet to ensure monitoring of performance measures set forth in the Contract are upheld. This Contractor has been a part of Contra Costa Health Services providing interpretation and translation services and fostering a deep understanding of the County's organizations mission, values, and long-term objectives sinc...
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