To: Board of Supervisors
From: Marla Stuart, Employment and Human Services Director
Report Title: 20-559-1 Salesforce with Carahsoft Technology Corp.
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, or designee, to execute on behalf of the Employment and Human Services Director, a purchase order with Carahsoft Technology Corp. for the purchase of Salesforce licenses to operate the Customer Relationship Management System, in an amount not to exceed $71,989 for the period July 1, 2025 through June 30, 2026.
FISCAL IMPACT:
$71,988.13: 54% Federal, 38% State, 8% County; all of which is budgeted in FY 25/26
BACKGROUND:
The Employment and Human Services Department (EHSD) seeks to renew Salesforce licenses to operate with the Salesforce Customer Relationship Management System (CRM). This purchase enables the Children and Family Services Bureau (CFS) to manage all touch points and communications with vendors that supply services for County clients. CRM will help CFS better meet the needs of the clients they serve as well as provide efficient and effective communication with the vendors contained within the system.
Salesforce Main Service Agreement contains an indemnification provision from the County to Salesforce, as well as a limitation of liability provision capping damages at the amount of fees paid in the twelve (12) months prior to the event rise to the claim. This vendor was selected per procurement requirements outlined in Administrative Bulletin 600.3.
CONSEQUENCE OF NEGATIVE ACTION:
Should the proposed action not be approved by the Board of Supervisors, the County will be limited in effectively communicating with vendors to provide services for their clients.
CHILDREN'S IMPACT STATEMENT:
This purchase order supports all five of the community outcomes established in the Children's Report Card: (1) "Children Ready for and Succeeding in School"; (2) "Children a...
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