To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase Order with SurveyMonkey, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a Purchase Order with SurveyMonkey, Inc., subject to their Governing Services Agreement, in an amount not to exceed $11,000 for the renewal of survey management software for the period of July 20, 2025, through July 19, 2026, and for annual periods thereafter.
FISCAL IMPACT:
The cost of this product is included in the Department’s FY 25-26 budget. 100% User Departments.
BACKGROUND:
The Department of Information Technology (DoIT) seeks to renew its survey management software subscription with SurveyMonkey to continue securely and efficiently gathering feedback from County departments and staff. This tool is essential for collecting timely, relevant data that supports informed decision-making on projects and resource allocation.
The Governing Services Agreement includes an indemnification from the County to SurveyMonkey for claims based on the County’s use of SurveyMonkey, along with a limitation of liability that caps SurveyMonkey’s liability to twice the amount the County paid for the service related to the claim in the twelve months prior to the event that triggered the liability.
CONSEQUENCE OF NEGATIVE ACTION:
If this renewal is not approved, the department will lose access to its survey capabilities, which could lead to disruptions in feedback collection, slower decision-making, and decreased efficiency.