Advisory Board: Contra Costa Health Plan Joint Conference Committee
Subject: Quality & Health Equity Activities Report
To: Joint Conference Committee
From: Beth Hernandez, Quality and Health Equity Director, Contra Costa Health Plan
Date: 12/1/25
Subject: CCHP Quality Improvement and Health Equity Committee (QIHEC) Quarterly Activities Report, 2025 Q3
RECOMMENDATION
That the Joint Conference Committee review and endorse the Contra Costa Health Plan (CCHP) Quality Improvement and Health Equity Committee (QIHEC) Quarterly Activities Report for Quarter 3 of 2025, as required under the Department of Health Care Services (DHCS) contract, and forward the report to the Contra Costa County Board of Supervisors for approval as a consent item.
BACKGROUND
CCHP is required to implement and maintain a Quality Improvement and Health Equity Committee (QIHEC). The QIHEC is led jointly by CCHP's Medical Director (or designee) and CCHP's Chief Health Equity Officer and must include participation from a broad range of network providers. The QIHEC is responsible for directing and overseeing all Quality Improvement and Health Equity program activities.
On a quarterly basis, CCHP is required to submit a written summary of QIHEC activities to its Governing Board, DHCS, and make these reports publicly available on its website.
SUMMARY OF DOCUMENTS
During Q3, CCHP advanced significant work across NCQA accreditation, compliance audits, quality measurement, and regulatory reporting. CCHP received final approval for NCQA Health Equity Accreditation in October, following submission of the survey in August. Preparations for the NCQA Health Plan Accreditation survey also remained on schedule, with all documentation collected and undergoing consultant review ahead of the December 9 submission. CCHP additionally completed the DHCS annual Medical Onsite Audit and the Network Adequacy Validation Audit in August; both audits identified limited corrective actions, and the p...
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