CONTRA COSTA COUNTY

Committee Meeting Minutes

Community Advisory Committee (CAC)

4:00 PM

Thursday, June 12, 2025

595 Center Ave., Martinez |

https://cchealth.zoom.us/j/96667062931 | Call

in: +1 646 518 9805 US Meeting ID: 966 6706

2931

Agenda Items: Items may be taken out of order based on the business of the day and preference of the

Committee

Roll Call and Introductions

Allison welcomes everyone to the meeting (with Claudia translation). Explanation of interpreter

function. Rules for interpreters and note recording meeting. Belkys welcome participants and introduce

Cynthia Laird. Belkys reminded of the recording guidelines for meeting. For the benefit of interpreter

please speak slowly and use short sentences. Also reminded participants that the meeting is being

recorded and any personal information that may be shared is not private. Also, comments made during

the meeting should be respectful and relevant to the topic at hand. Participants should avoid personal

attacks or inflammatory language. Additionally, persons wishing to comment should use the “raise your

hand” feature in Zoom app or post comment or question in “chat” section. All public comments will be

limited to 2 minutes per speaker per topic.

Cynthia C., Emmanuel C., Helen M., Chipo W., Viridiana R.,

Alicia N., and Norma P.

Present

Eonia B., Botanesh N., Liam S., Dulce B., Tachina G., Tamara M.,

Sharon C., Teresa M. , Isabel M., and Elisa B.

Absent

Public comment on any item under the jurisdiction of the Committee and not on this agenda

(speakers may be limited to two minutes).

Agenda Review and Last Meeting Follow-up

Belkys went over the agenda for the participants

Provider Directory

Guest Speaker: Appointment Unit

Case Management

Provider Directory & Provider Network

Fabiola Quinter was introduced by the Provider Relations Department.

Fabiola gives a quick overview of the Online Provider Search engine. Fabiola asked participants “Does everyone

know how to access the provider search engine to look for providers?” She goes on to explain that search engine

can be Google by typing CCHP Provider Directory, then click on provider search link.

The online tool can be searched by 2 categories, by Provider or by Facility. Once category is selected, one can

select several options to narrow your search to PCP or Specialist (such as network, provider type, specialty,

female or male, etc.). For Facility the options are (location, network, type, or service), Provider search options by

Location, (within miles of members location, entering zip code or member’s address). Additionally, one can search

by providing more details (provider’s gender, patient’s age, other languages spoken, or provider’s name, etc.)

Provider search by Coverage and Care Requirements-select network, provider type, specialty, service, or hospital

affiliation. This feature includes a coverage map for these providers.

No questions from participants - one comment from Helen that provider search appears more user friendly.

Coordination of Services – Case Management

Leizl will be discussing the levels of Case Management services not provided by CCHP staff and are provided by

contracted providers.

Enhanced Care Management (ECM).

ECM is the most intensive service provided. Case managers meet patients where they are, therefore, in-person

meetings are scheduled once a month. It is only available to Medi-Cal members only.

Who can get this help? (Participation is voluntary)

CCHP Medi-Cal member:

Populations of Focus (defined by State) - Patients w/ complex health or social needs

Patients needing extra support managing their health

What ECM offers:

Intensive, whole-person care coordination

Support with medical, behavioral, and social need

Help from a CCHP-contracted ECM provider

CM works w/ patients, their family and their doctor(s)

Information on the website and contact information to enroll in service were provided.

Complex Case Management

Available to both Medi-Cal and Commercial Members who don’t quite qualify for ECM

Who can get this help? (Participation is voluntary)

2+ hospital stays last year (1 related to chronic condition)

3+ ER visits in the last 6 months (1 related to chronic condition)

Or take 15+ medications

Help managing transplant (pre/post-transplant care

What kinds of support are offered:

Full review of medical, emotional and social needs

Custom care plan built around your goals

Coordination w/ patient’s doctor(s) and care team

Information on the website and contact information to enroll in service were provided.

Care Coordination

This is for patient’s short-term or one-time needs. A little bit lower level of case management designed for

providing support for members with short-term or episodic needs

Who can get this? (Participation is voluntary)

Available to Medi-Cal and commercial members

Members with short-term or one-time needs

Patients who don’t meet ECM or Complex Case Management criteria

How We Help:

Short-term support from CM

Assistance in finding services and resources

Care Team Coordination

Create personal care plan (specifically for each patient)

Information on the website and contact information to enroll in service were provided.

Transitional Care Service

This service is available for both Medi-Cal and Commercial Members. The service is geared to high risk who have

recently been admitted, discharged or transferred to a care setting. A CM is assigned to the patient for at least 30

days after hospital discharge.

Who can get this?

Available to Medi-Cal and Commercial Members

High-risk (required) or low risk (per member request) who have recently been admitted, discharged or

transferred between care settings

What can Staff help with?

Talk with your hospital care team

Discharge instructions review

Make sure your medications are correct, and patients are taking the medications correctly and understand

instructions and why they are taking meds. Also, check for medication duplication

Help with scheduling follow up appointments

Help arrange transportation to appointments

Connect patient with community resources and more ongoing support if needed

Create a personalized care plan

Information on the website and contact information to enroll in service were provided.

How to Request Case Management Services

Leizl reviewed how members can request CM

Need help or want to enroll in CM?

Call Case Management at 925-313-6887 (TTY 711)

Talke to your Primary Care Provider (PCP)

If member needs an Interpreter, the service is free

The next 3 slides will discuss non-case management programs offering support services to our members. These

programs have been rolled out by the State in the last few years.

Community Health Worker:

Who Can Get These Services?

Medi-Cal Members Only

As of October 2024, DHCS has issued a standing recommendation for all Medi-Cal members to increase

access to these services

How can Community Health Worker help?

Typically, non-clinical technicians with lived experience

Provide health education & coaching

Help finding care and services (guidance to appropriate care)

Screenings and assessments

One-on-one support & advocacy

The service is provided by CCHP-Contracted CHW providers

Information on the website and contact information to enroll in service were provided

Doula Services

Free Doula Services for CCHP members

Who Can Get These Services?

CCHP Medi-Cal and Commercial Members

Pregnant or recently pregnant (within the last 12 months)

How can a Doula Help?

Before Birth

Create a birth plan

Connect to appropriate pregnancy resources

Provide emotional support & guidance

During Labor

Physical & emotional support

Advocate for your wishes

Help with hospital communication

After Birth

Breastfeeding & Recovery help

Baby Care Tips (up to 12 months)

Support after miscarriage or loss

The service is provided by CCHP-Contracted CHW providers

Information on the website and contact information to enroll in service were provided.

CalAIM Community Support Services

This service is available to CCHP Medi-Cal Members to help with everyday needs. This service assist participants

in receiving extra help through community support. CCHP offers 13 out of 14 community DHCS approved

supports

Available Services:

Free service to CCHP Medi-Cal Members to help with everyday needs like

Health Meals

Housing Support

In-Home Care

Home Modifications

How to get Started

Call CCHP Member Services: 1-877-661-6230; option 2 (TTY 711)

Or ask your doctor or care team to refer you

Or if you have a care manager, ask them for assistance

Members have met criteria, and a referral is needed to obtain these services

Leizl recommends going to an informational website to obtain more information on criteria and the support

offered

Information on the website and contact information to enroll in service were provided.

Question: Can you define Commercial members?

Answer: These are members employed by Contra Costa County

Accessibility of Services

Jagiit Gosal from Appointment Unit was introduced. She gave a brief overview of the appointment unit, what the

unit does and what kind of appointments the unit schedules.

The Unit consists of approximately 45 employees and answers nearly 30,000 calls each month.

The unit assists new and current patients to schedule appointments with PCP and specialist providers.

The unit also staffs the financial counseling unit and helps patients with payment plans and insurance

questions and screen callers for Medi-Cal to make sure patients are approved or can be on Medi-Cal.

Also updates providers’ schedules to improve access, making it easier for patients to receive care.

When the call comes in:

Staff help figure out which type of care the patient needs (i.e., appointment with PCP or Specialist), then

assist guiding them to the right appointment.

Primary Care Visits (60 days in advance) include

Establish-Care Visits

Return-patient appointment

Short-notice appointments (sick visits within 3 days)

Specialty Care Visits (6 months in advance) include:

Newly referred patients*

Return-patient appointments

Testin/procedures

*Most CCHS specialists require a referral from PCP (an internal or community provider) before scheduling

What appointment modes are available?

Most providers offer a virtual visit option for previous seen patients

Short-notice appointments also include a virtual choice.

If choice is available, patients are asked the format for their preference

How to Book appointments

Call 800-495-8885, the unit is staffed Monday through Friday 7 am to 6 pm

Patients can make appointment using MyChart (patients can schedule appointments from a referral, book

directly with their PCP or find a short-notice appointment

Questions:

The time frame for the next appointment is too far away. Why is this? Jagiit explained about short notice

appointment (sick visits within 3 days). These appointments are released at the beginning of the day, and

they go very quickly. You advised callers to call back. She is very disappointed about lack of appointments

available - Monday and Tuesday are the busy days. Any doctor available makes the process easier. 24

hours Advice Nurse lines open 24/7 days - may be able to schedule appointment or can authorize Urgent

Care.

Helen asked how to make appointments. Jagiit explained the process again using the appointment slides

Will phone appointments be available if they cut Medi-Cal benefits? CCHP is still waiting for answers

regarding this situation.

Appreciation of Members

Cynthia requests that CAC members suggest topics and complete surveys sent via email. Also, inform them that

their 2-year term is over. If you are interested in rejoining CAC members can fill out an application.

Question:

1. If you do not wish to sign up again, can you still attend the meeting? How do you find out the date of meetings?

Open format meeting so all can participate. Answer: The meeting dates are posted on the County website; Allison

will email you the link. If interested, Allison will continue to send you an email.

2. Then can members join for another 2 years? Answer: Yes, just email CAC or fill out the application form in

email.

3. If you have not received email, then you are still a member, correct? Answer: You are correct.

Comment:

CAC members feel that Transportation services need to get the word out of these services to help members get to

appointments

The next meeting is currently scheduled for September 11, 2025.

Adjourn

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disclosable public records related to an open session item on a regular meeting agenda and distributed by

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available for public inspection at 597 Center Ave., Martinez during normal business hours. Staff reports

connection malfunctions for any reason, the meeting may be paused while a fix is attempted. If the

connection is not reestablished, the committee will continue the meeting in person without remote

access. Public comment may be submitted via electronic mail on agenda items at least one full work day

prior to the published meeting time.

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